Policy
Cancellation and Refund Policy
This policy explains cancellation and refund handling for Prastav subscriptions and related digital services.
1. Subscription cancellation
Subscriptions may be cancelled according to the controls available in Prastav or by contacting support at support@prastav.io. Cancellation generally stops future renewals after the current billing period unless a written agreement, checkout page, or applicable law states otherwise.
2. General refund position
Unless required by law or stated in a written agreement, paid subscription fees are generally non-refundable after activation. This is because Prastav is a cloud-based software service and access to subscription features is delivered digitally after activation.
3. Cases where refunds may be considered
Refunds may be considered for duplicate payments, failed activation after successful payment, incorrect charges, or other cases approved by Prastav. We may ask for transaction details, account details, and supporting information to review the request.
4. Refund processing
Approved refunds will be processed through the original payment method or payment provider and may take several business days depending on the bank/payment provider. Payment provider timelines and policies may apply.
5. Failed or disputed payments
If a payment succeeds but activation does not occur, contact support@prastav.io with the payment reference. We will review the activation record and either activate the eligible service or assess the refund request.
6. Contact information
For cancellation or refund questions, contact support@prastav.io. For sales or business questions, contact sales@prastav.io or +91 90089 13007.