Policy
Digital Delivery / No Shipping Policy
Prastav is a cloud-based software service. No physical product is shipped.
1. No physical shipping
Prastav is a cloud-based software service. No physical product is shipped. Access to the Prastav application, subscription features, and digital services is provided online through the Prastav web application after account activation, subscription activation, or successful checkout, as applicable.
2. Online account/service activation
Users access Prastav through the Prastav web application. Account access, workspace access, subscription features, and digital services are activated online based on the account status, subscription status, payment status, and applicable plan terms.
3. Activation timing
Activation may occur immediately after account setup or successful checkout when automated activation is available. In some cases, activation may require verification, payment confirmation, onboarding, or support review. If activation is delayed after a successful payment, contact support with the payment reference.
4. Payment and checkout issues
If a payment succeeds but access is not activated, contact support@prastav.io. We will review the payment and activation records and help activate the eligible service or assess the issue according to the Cancellation and Refund Policy.
5. Contact information
For digital delivery, activation, or checkout questions, contact support@prastav.io. For sales or business questions, contact sales@prastav.io or +91 90089 13007.