Cancellation & Refund Policy

1. Scope

This policy covers the current FREE Plan and any separately agreed paid purchase from PRASTAV TECHNOLOGIES (OPC) PRIVATE LIMITED.

If a paid plan or service is offered, the terms displayed at purchase or agreed in the applicable order, proposal or service agreement, together with applicable law, govern cancellation and refunds.

2. Current FREE Plan

The FREE Plan costs ₹0 and is permanent, with no expiry and no credit card required. It includes the first 5 logical proposal creations (five new proposals), 1 user seat and normal customer-facing product capabilities, subject to the plan limits.

There is no payment and therefore no purchase charge to refund for the FREE Plan. You may stop using it or contact support about account closure. Reaching the creation allowance does not itself create a payment obligation.

3. If a paid subscription is offered

When recurring paid subscriptions are offered, customers may cancel renewal through the mechanisms provided by Prastav in the product or through support. Cancellation stops future renewal billing according to the effective cancellation terms presented for the selected subscription, subject to applicable law.

Access may continue until the end of an already-paid billing period where the applicable terms provide for that treatment. Immediate termination may apply in specific circumstances where clearly presented. The purchase terms determine the effective model; this policy does not impose one cancellation date or access period on every subscription.

Cancelling a subscription does not automatically make charges already validly incurred refundable. Refund eligibility is considered separately under section 4 and applicable law. Account closure and cancellation of paid contractual obligations may also need to be handled separately.

4. Refund terms for a paid purchase

Where a paid purchase applies, refund eligibility depends on the plan/order terms presented at purchase, the reason for the request, payment status, any duplicate or incorrect charge circumstances and applicable law. Prastav may evaluate legitimate refund requests using the relevant transaction information.

Contact us if you believe there is a duplicate charge, incorrect amount, payment attributed to the wrong transaction, unauthorised payment or another billing error. A review of a request does not replace any refund or other remedy required by law. Cancellation alone does not create an automatic full or prorated refund.

5. Plan changes

If a change to a paid plan is offered, its price, effective date, effect on access and any credit or refund are governed by the applicable purchase terms or agreed order and law.

The current FREE Plan remains a ₹0 plan with no expiry. Review any paid purchase terms separately before agreeing to a paid change.

6. Payment discrepancies

Where a paid payment flow is enabled, Prastav may rely on confirmed payment/provider status before activating paid access. Opening or authorising checkout alone is not final proof of payment: a transaction may be abandoned, cancelled, rejected, pending, failed or later reversed.

For a discrepancy, share the relevant transaction or order reference with support. Provider reference identifiers may be used for reconciliation or investigation. Whether a correction or refund is due depends on the actual transaction, the purchase terms and applicable law. FREE registration does not require this payment process.

7. Professional services

Business Consulting, Branding & Digital Presence, Web & Software Development, Digital Marketing, Business Systems & Automation, and Quality & Information Security are separately agreed professional services. They are not automatically included in the FREE Plan.

The applicable proposal, quotation, statement of work, order or agreement may define scope, deliverables, fees, payment milestones, expenses, taxes, IP/delivery terms and cancellation/refunds. Those terms and applicable law govern the engagement. SaaS subscription cancellation/refund rules do not automatically apply to professional-service projects.

8. Where a refund is due

Where a refund is approved or required by law, it may be processed through the original payment method or payment processor where technically and otherwise appropriate. Its handling depends on the applicable purchase terms, transaction circumstances and provider process. We will communicate relevant details through the existing contact channels.

Payment-provider and bank processing can affect when a refund appears in your account. No instant or fixed settlement period is promised here; any timing or remedy required by applicable law applies.

9. Payment disputes

Please contact support if you need help understanding a paid transaction or resolving a discrepancy. This does not limit rights you may have through your payment provider, bank or applicable law.

Payment disputes are considered in light of the relevant facts, the agreement and applicable law.