Terms & Conditions

1. Acceptance of these terms

These terms concern access to the Prastav website and application operated by PRASTAV TECHNOLOGIES (OPC) PRIVATE LIMITED ("Prastav Technologies", "we", "us" or "our"). Prastav supports business proposals and related commercial workflows. Separately purchased professional services may also be governed by an agreed proposal, order or service agreement.

You must have the authority to use the service and, if acting for an organisation, to accept applicable terms on its behalf. Read these terms alongside any terms presented for a particular purchase and the policies linked below.

2. Business use and eligibility

Use Prastav only for lawful, authorised business purposes. You must have the legal capacity and any organisational authority required for your use, including permission to provide customer information and to connect external services.

3. Accounts, workspaces and security

Provide accurate account and business information and keep it reasonably current. Keep credentials secure, use available security controls and do not share access with unauthorised people. Workspace administrators are responsible for assigning appropriate access and reviewing who can use their workspace.

Tell us promptly if you suspect unauthorised access. Do not send us passwords, one-time passwords or other authentication secrets in an enquiry or support request.

4. FREE Plan and plan limits

The FREE Plan costs ₹0 and is permanent, with no expiry and no credit card required. It includes the first 5 logical proposal creations (five new proposals), 1 user seat and normal customer-facing product capabilities, subject to the plan limits.

The FREE Plan has no time limit or automatic conversion to a paid plan. Creating proposals counts towards its creation allowance; sending a proposal is not the basis of that allowance. Reaching a usage limit does not itself create a payment obligation.

Current plan details appear on the Pricing page and in the application. Separately agreed professional services are not included in the FREE Plan.

5. Paid purchases, billing and taxes

Paid offerings. Prastav may offer paid subscription plans that differ by price, billing period, included usage, users/seats, capabilities and commercial terms. The terms presented before purchase and recorded in checkout, the order or subscription confirmation, together with these Terms and applicable law, govern that purchase. Current FREE usage remains governed by section 4.

One-time purchases. Professional services, setup/service fees or other explicitly purchased items may be charged separately. The purpose, amount and applicable terms must be presented before payment; a separate paid purchase is not an automatic charge for FREE usage.

Recurring billing. Recurring renewal applies only where clearly presented and authorised by the customer. The billing frequency and amount or rate are shown before purchase. The authorised payment method or mandate may be charged for renewals according to the subscription selected. Material price or plan changes will be communicated or presented as required by applicable law and the agreed terms.

Cancelling renewal. Customers may cancel recurring renewal through the available product or support process. Cancellation prevents future renewal according to the effective cancellation terms presented for that subscription. It does not automatically refund charges already validly incurred. The Cancellation & Refund Policy explains how cancellation, access and refunds relate.

Taxes and currency. Applicable taxes may be charged as required by law. Whether an amount includes or excludes applicable taxes will be clearly indicated at checkout and on the invoice where applicable. Customers must provide accurate billing, business and GST information where relevant. The transaction currency shown at checkout and recorded on the invoice controls that transaction; a website display preference does not establish a conversion rate.

Billing documents. Paid transactions may generate Prastav invoices, payment receipts, subscription/billing records and refund or credit documents where applicable. These may be available for download or emailed through the supported purchase process. They may include billing and tax details, the plan/service description, amount/currency, payment status, document numbers and payment-provider references.

Transaction records and notices. Relevant payment, invoice, receipt and provider references may be retained for reconciliation, support, troubleshooting, accounting, taxation, fraud/error investigation, audit, disputes and legal obligations. We may send service communications about payment confirmation, document availability, renewals, failed payments, cancellations and refunds. Document generation, delivery and notices depend on the transaction and supported process, subject to applicable law.

6. Payment processing

FREE registration requires neither payment details nor a Razorpay payment. Prastav has selected Razorpay as a payment processor. When paid purchases are offered, payments may be handled by third-party processors such as Razorpay or another processor identified at checkout, subject to its applicable terms.

Prastav does not directly store complete card numbers, CVV, UPI PINs, bank authentication credentials or other payment secrets handled by the provider. Relevant billing details, transaction references and payment status may be used to administer a purchase.

Starting checkout or seeing an initiation or authorisation screen is not final proof of successful payment. Checkout may be closed or abandoned, cancelled before payment, rejected, unsuccessfully authorised, left pending or later reversed. Paid access depends on confirmed payment and a valid subscription or purchase status, not merely initiation. Prastav may rely on confirmed provider/payment status before activating paid access.

If a recurring payment fails, retry attempts may occur where supported. Reasonable retry or grace treatment may be provided according to the applicable plan or checkout terms. Paid functionality may be limited or suspended if payment remains unresolved. Any independently available FREE entitlement continues to be governed by its own product rules.

Paid subscription status and access may be adjusted to reflect valid refunds, reversals, failed payments or cancelled transactions, in accordance with the purchase terms and applicable law. If you suspect a duplicate, incorrect, unauthorised or wrongly attributed charge, contact support using the existing details below or on the Support page. Relevant provider transaction/reference identifiers may be used to investigate; this does not restrict legitimate payment disputes or non-waivable rights.

7. Your data and content

You or the relevant rights holder retain ownership of customer content and business data you provide. You give Prastav the limited rights needed to host, process, transmit, render and back up that content to operate the service, carry out your supported instructions and provide support. Uploading content does not transfer ownership to Prastav.

You are responsible for having the rights, notices and permissions needed to provide and use that content. Workspace access and recipient choices remain subject to your authorised users and the controls available in the service.

8. Proposals, pricing and business decisions

You remain responsible for reviewing proposal pricing, taxes, discounts, commercial terms, product and service specifications, uploaded documents and customer information, including content generated or assisted by Prastav. Confirm accuracy and suitability before approval, sharing or reliance.

Prastav facilitates preparation and workflow; it does not guarantee legal or commercial correctness. It does not provide professional legal, tax, financial or engineering advice, and does not undertake your accounting or statutory filing responsibilities. Obtain appropriate professional review when your circumstances require it.

9. Acceptable use

Do not use the service to break the law, infringe others' rights, upload malicious content, send abusive or unlawful communications, impersonate others or disclose information without authority.

Do not attempt unauthorised access, bypass workspace permissions or usage restrictions, misuse credentials, interfere with service availability or exploit security weaknesses. Report suspected vulnerabilities through the Security & Compliance page.

10. Third-party services and integrations

Supported connections depend on the third-party service, available permissions and the features enabled for your account. You are responsible for authorising connections appropriately and complying with the provider's applicable terms. Provider changes or outages can affect a connection.

Website forms use FormSubmit for submission handling as described in the Privacy Policy. External links, including official social channels and News & Updates links, lead to websites operated by others; Prastav does not control their content or practices.

11. AI-assisted features

AI assistance may help with supported workflows, but generated or assisted content can contain errors or omissions. Review it for accuracy, relevance and appropriate use before relying on it. You remain responsible for business decisions and what you send to customers.

AI output is not guaranteed to be legally, commercially or tax-correct. Use only information you are authorised to provide for the relevant feature; data handling is described in the Privacy Policy.

12. Separately agreed professional services

Professional services include Business Consulting; Branding & Digital Presence; Web & Software Development; Digital Marketing; Business Systems & Automation; and Quality & Information Security. These are separate from normal platform access and are not automatically included in the FREE Plan.

Scope, deliverables, fees, payment milestones, expenses, taxes, responsibilities, acceptance, IP/delivery terms and cancellation/refunds may be set out in the applicable proposal, quotation, statement of work, order or agreement. Those agreed terms apply to the engagement, subject to applicable law; SaaS subscription cancellation or refund terms do not automatically govern a consulting or development project.

13. Availability, maintenance and changes

We work to maintain a usable service, but availability can be affected by maintenance, faults, security issues, connectivity and external providers. Any specific uptime, support response-time or other service-level commitment must be stated in a separate agreement.

Features and supported connections may change as the service develops. Material changes remain subject to applicable law, relevant purchase terms and any notice required in the circumstances.

14. Prastav intellectual property

Prastav software, website materials and branding are owned by or licensed to Prastav Technologies as applicable. You may use them as needed for authorised service use, subject to these terms and any applicable licence.

These terms do not transfer ownership of Prastav intellectual property to you or ownership of your business data to Prastav. Third-party materials remain subject to their respective rights.

15. Privacy and data protection

The Privacy Policy explains public website and application data handling, including FormSubmit submissions, recruitment information and connected services. The Cookie Policy explains browser storage and available choices.

Provide only information you are authorised to use and follow applicable privacy obligations when entering customer or other personal information into a workspace.

16. Suspension and account closure

Access may be restricted or suspended where reasonably necessary to address unauthorised use, serious misuse, security risks or legal requirements. Non-payment is relevant only where an agreed paid amount is actually due. Any action should be proportionate to the issue and subject to applicable law and the relevant agreement.

You may stop using the service or contact support@prastav.io about account closure and available data-handling options. Closing an account and cancelling a separately agreed paid purchase are different matters. Retention may still be needed for legal obligations, security, backups, disputes or legitimate operations, as described in the Privacy Policy.

17. Service limitations

The service is provided with the capabilities and limitations described in the current product and applicable agreement. It is not a guarantee of a particular commercial outcome, uninterrupted operation or error-free customer content.

Nothing in these terms excludes rights or protections that cannot lawfully be excluded.

18. Liability

Responsibility for loss or damage is determined by applicable law and any valid, separately agreed terms relevant to the service. Nothing here excludes or limits liability where doing so would be unlawful.

19. Responsibility for unlawful use

You are responsible for your own unlawful or unauthorised use and for content you provide without the necessary rights, to the extent provided by applicable law. This does not make you responsible for conduct attributable to Prastav or remove protections available to you under applicable law.

20. Governing law and disputes

These terms follow Indian law, subject to mandatory protections that apply to you. Prastav Technologies is based in Karnataka, India. Any dispute must be brought before a court or forum that has jurisdiction under applicable law.

Please contact us if an issue arises so we can try to resolve it. Contacting us does not restrict your right to use any lawful complaint or dispute-resolution process.

21. Changes to these terms

The date above identifies the latest update to these Terms. Material changes to our business or legal policies may require updated terms and any notice or acceptance required by applicable law or an existing agreement.