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Support
How can we help?
Start with documentation and self-recovery. If you still need help, raise a support request from Prastav or contact the technical-support team.
Already a customer?
Raise a support request from inside Prastav first. This is the preferred support path for existing customers because the request stays connected to your authenticated account and workspace.
Open Support Request
Sign-in required
For a faster response, include:
- ✓What you were trying to do.
- ✓What happened instead.
- ✓The page or feature involved.
- ✓Any error message shown.
- ✓A screenshot when it helps explain the issue.
Before you wait for support, try resolving the issue yourself.
Having trouble?
Try these quick recovery steps.
- 01 Refresh the page and retry the action.
- 02 Sign out and sign in again to start a fresh authenticated session.
- 03 Wait a few minutes if the issue appears temporary, then retry.
- 04 Check your connection and close/reopen the browser if needed.
- 05 Clear Prastav site cache / site data rather than wiping all browser data.
- 06 Try a private / incognito window to rule out stale browser state or extension interference.
Popular documentation shortcuts
How-to Guides
Create your first proposal
Templates, items, pricing, terms and proposal review.
Read guide →Set up products & services
Create reusable catalogue records and specifications.
Read guide →Configure pricing
Pricing catalogues, customer pricing and commercial terms.
Read guide →Connect Google or Microsoft
Supported linked accounts and integration setup.
Read guide →Answers to questions we commonly hear from customers and prospects.
FAQs
Do I still need Word or Excel when using Prastav? +
Prastav is designed to reduce the need to calculate proposal pricing in Excel and then build the proposal separately in Word.
Customer information, products, services, pricing, templates and proposal content can be maintained and reused inside Prastav.
Can I bring my existing Excel data into Prastav? +
If your customer, product, service or pricing information is already maintained in Excel, keep the original file.
Import options depend on the module and the data you are moving. Check the relevant documentation or raise a support request for the recommended migration method before restructuring the source file.
Can I edit the proposal in Word or Excel after Prastav generates it? +
Proposal changes should normally be made in Prastav and the proposal regenerated.
That keeps pricing, terms, customer information and proposal revisions consistent instead of creating a second editable source of truth outside the platform.
Can I use my current proposal format or company template? +
Prastav supports reusable proposal templates so your proposal can follow your company's branding, sections and commercial structure.
If you already have a Word/PDF proposal format, use it as the reference when setting up the corresponding Prastav template.
Can different customers have different prices for the same product or service? +
Yes. Pricing Management is designed to support different pricing catalogues and customer or customer-type pricing,
with proposal-specific quantities, discounts, taxes, freight, services and commercial terms where required.
Can I add a custom product or service for one proposal? +
Prastav is designed to reuse maintained catalogue items while still accommodating proposal-specific requirements where the workflow supports them.
Use the catalogue for repeatable products and services, and custom items for requirements unique to a particular proposal.
Can I revise a proposal after it has been sent? +
Yes. Changes should be handled as proposal revisions so the commercial history remains clear and an earlier customer-facing version is not silently replaced.
Can I connect Google or Microsoft tools with Prastav? +
Prastav supports selected Google and Microsoft connections for supported customer, contact and workflow capabilities.
Availability depends on the connected service, permissions and current product support.
See Integrations →
What happens when I reach a limit in my subscription plan? +
Prastav applies the limits and capabilities of your current subscription.
If a limit is reached, the application will indicate the restriction and the available next step.
View current plans →
Does Prastav replace my accounting, invoicing or ERP software? +
No. Prastav focuses on the commercial workflow around customers, products and services, pricing, proposals, documents and follow-up.
It is not intended to replace a full accounting, invoicing or ERP system.
Use direct support when documentation, self-recovery and the in-app request still do not resolve the issue.
Technical Support
WhatsApp Support
+91 90089 13007
Messages can be sent at any time. If support is not currently available, we will respond as soon as the team is next available.
Message Technical SupportEmail Support
support@prastav.io
Email can be sent at any time and is useful for detailed descriptions, screenshots or supporting information. We will respond as soon as the support team is available.
Email Technical SupportPhone support is the final escalation path.
Before calling technical support
- ✓Try the self-recovery steps above.
- ✓Raise an in-app support request if you can sign in.
- ✓Follow up through WhatsApp if you have already raised a request.
- ✓Keep the workspace, affected feature and error details ready.
Technical Support Call
+91 9187 976 627
Call this number for technical support during the published support-call hours.
Call Technical SupportSupport call hours · IST
- Monday
- 9:00 AM – 6:00 PM
- Tuesday
- 9:00 AM – 6:00 PM
- Wednesday
- 9:00 AM – 6:00 PM
- Thursday
- 9:00 AM – 6:00 PM
- Friday
- 9:00 AM – 6:00 PM
- Saturday
- 9:00 AM – 6:00 PM
- Sunday
- Closed
- Public holidays
- Closed
Outside call hours, send a WhatsApp message or email, or raise an in-app support request.
We will respond when the support team is next available.
Sales vs technical support:
WhatsApp support uses +91 90089 13007, which is also our business WhatsApp number.
Voice calls to +91 90089 13007 are handled as sales/business enquiries.
For technical-support calls, use +91 9187 976 627.